The sale process, your purchase and use of the products available on this site are subject to the terms and conditions of use and service.
The store may choose to accept, not accept or cancel your order in some cases, for example if the product you wish to purchase is not available or if the product is priced incorrectly or if the order turns out to be fraudulent, the site will return what you paid. For orders that are not accepted or are cancelled.
Policy for exchanging and returning goods:
All products are returned within a period not exceeding 3 days from receiving the order, and in order to preserve the quality of the product and its shelf life, it cannot be returned after that unless there is a problem or defect in the product.
If a defect or manufacturing error occurs in the product, it will be returned after reporting it.
Regarding cases in which products are not returned
There are a number of specific situations in which a product cannot be returned:
· When submitting a return request after the specified time, which is 3 days from the date of receipt for the products.
· When the product is used, when it is damaged, when it is not in the same condition that you received it in, or when the product’s safety sticker is removed.
· Consumer products used
· The customer is responsible for paying the shipping cost if he wants to exchange the product, and the shipping cost is deducted in the event of a return request.
How can I get my money back if I receive an item that is not in the correct shape or damaged?
When you receive the item in a damaged condition or not similar to what was chosen from the site, you can then return the item to us in the same condition in which you received it and in the same original packaging at the time of receipt, within a period of 3 days from the date of receipt.
As soon as we receive the item, we will inspect it, and if it is found to be defective or damaged, we will immediately begin procedures to return your money to you, whether the money you paid for the item or the amount paid to ship and deliver that item.
